Client case: Obtaining a Brazilian visa – the successful journey of a retired Luxembourgish couple

How this couple overcame complex administrative procedures, from the consulate in Brussels to the Federal Police in Brazil, to fully enjoy their stay and prepare an entrepreneurial project in Brazil.

17 March 2026 by

Jason Aerts

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When a couple of Luxembourgish retirees contacted us in the spring of 2025, their goal seemed simple: to spend several weeks in Brazil, obtain their visa, and calmly prepare a professional project on site.

But as is often the case with international administrative procedures, the reality turned out to be much more complex. Between the requirements of the Brazilian consulate in Brussels, the banking documents to be provided, the insurance certificates, obtaining the CPF, and the procedures to be carried out afterwards with the Federal Police in Brazil, their project quickly transformed into a genuine administrative maze.

A tight schedule and several administrative obstacles

The first challenge was related to the preparation of the file for the residence visa and obtaining the Brazilian CPF.

This document, which is essential for the continuation of the procedures, has proven to be more complex to obtain than expected: one of the members of the couple had already obtained their CPF over 15 years ago but could not remember the number. The problem is that the consulate does not have access to CPF numbers from personal data and therefore cannot provide this type of information. Furthermore, as it is a very personal number, it is difficult to retrieve: one normally has to travel to Brazil or establish a mandate through a notary. To simplify these procedures, we have therefore mobilised our local network with the federal police and were able to locate the CPF number, thus allowing us to adhere to the planned schedule for our clients.

The banking aspect required particular attention. Some documents were initially rejected, either due to their format or because they were not directly in the name of the applicants. We had to adjust the strategy, validate what could be accepted by the consulate, and incorporate, when relevant, solutions such as evidence from international platforms, all while ensuring compliance with administrative expectations.

Ultimately, the international insurance was problematic. The first contract taken out did not provide the documents required by the consulate, particularly in terms of format and continuity of coverage. Always keeping in mind our clients' tight timing, we set up a new insurance policy for them, perfectly compliant with administrative requirements, with continuous coverage and certificates immediately usable for the file.

Their departure for Brazil was approaching quickly, and in this type of case, a simple detail was enough to slow down the entire process. The work at this stage was therefore not limited to gathering the documents: it was necessary to constantly adapt the file. This ability to adapt, based on a concrete knowledge of the field, helped to avoid a refusal for purely formal reasons.

We called upon Jason and Nieilly as part of our project in Brazil, particularly for obtaining our RNM. From the outset, we needed reliable support to secure complex administrative and legal procedures. Throughout the process, we benefited from professional, clear, and structured follow-up, which allowed us to progress with complete peace of mind and in perfect compliance.

Prepare the appointment at the consulate

We managed to get our clients' file validated on time and to organise their appointment at the Brazilian consulate in Brussels before their departure.

We worked with them in advance to clearly structure their file: which documents to print, how to present the financial evidence, what proof of income to provide, and how to explain their situation during the interview.

A particular point required specific attention. A portion of their income came from transfers and pensions, which needed to be presented clearly in order to avoid any misunderstanding during the consulate's analysis of the file.

Thanks to this preparation, the appointment went smoothly and a few days later, the consulate confirmed the issuance of the visa. It was a real relief, especially as their departure for Brazil was now fast approaching.

Second step: the procedures in Brazil

Once we arrived in Brazil, the administrative procedures did not stop there.

They still needed to finalise their situation with the Federal Police, particularly for the migration registration and the application for a residence card. We therefore organised in advance the appointment and prepared the necessary documents.

The choice of the Federal Police office was carefully considered: depending on the city, the timelines and constraints can vary, particularly in terms of mandatory on-site presence. We therefore directed their approach towards the office that was most consistent with their schedule, in order to avoid unnecessary constraints and optimise their time on site.

In addition to this, we have also anticipated the payment of administrative taxes. These can become a bottleneck when made from abroad, so to avoid any technical difficulties or loss of time, we have directly taken care of these payments through our Brazilian account, thus allowing them to focus on the essential procedures without any additional friction.

Thanks to this organisation, their visit to the Federal Police went smoothly and without any particular stress, and they obtained their visa and residence permit.

The opening of a bank account in Brazil

Another important step was to open a Brazilian bank account.

With their temporary migration status and the documents prepared in advance, they were able to open a local account shortly after their arrival. This allowed them to manage their expenses on-site, make local payments more easily, and prepare their future projects in Brazil with greater peace of mind.

An entrepreneurial project in preparation

Beyond their stay, our clients had an idea in mind: to start a small business in Florianópolis.

The project was deliberately simple: the aim was not to create a complex structure, but a flexible activity. To support them, we analysed with them the various tools available to manage this activity. This was outside our usual scope, but as Jason had experience with business management tools, we were happy to advise them on this part as well.

A continuous support

Throughout this project, we maintained constant communication with our clients. Via email, phone, and WhatsApp, we answered their questions, clarified certain administrative procedures, and adapted our support when necessary. Even when an unexpected personal issue arose during their trip to Brazil, we helped them as best we could to ensure they felt as comfortable and supported as possible.

As is often the case in this type of project, the human dimension played a central role. The tight deadline, the sometimes slow responses from institutions, and the sequence of procedures could have generated stress. Therefore, we maintained constant communication, reassured our clients at every stage, and adjusted the pace when necessary, so that administrative pressure did not hinder their project.

The result

In the end, this couple obtained their residence visa for Brazil, completed the administrative procedures with the Federal Police, opened a local bank account, and started to realise their entrepreneurial project.

But above all, they were able to fully enjoy their stay in Brazil with the certainty that all the important arrangements had been properly anticipated and secured.

As with many European investors and expatriates, structured support often helps to avoid administrative bottlenecks and secure each stage of a relocation project in Brazil.